We’re proud to say that our service quality receives praise from our clients—from our high quality standards to our purposefully designed and implemented processes. This excellence is intentional.
One of our key tools is the Playbook of Excellence, which helps us maintain the pillars of successful service delivery for our clients.
We’re now making this documentation public to demonstrate our accountability and to help anyone who might find it valuable. Keep in mind that this document works within our internal context alongside other processes and documentation. While you might not understand every detail, you’ll understand the main ideas.
Go read our latest Playbook of Excellence >
As a living document, you’ll see occasional updates.
